Order Returns

“The heart of jewelery” aims at the satisfaction and joy of its customers.

In case of a real defect or lack of agreed quality, the buyer is entitled to alternatively without charge
a) repair of the product or b) its replacement or c) reduction of the price in proportion to the defect or d) withdrawal from the sale.
The consumer has the right to demand the correction or replacement of the product free of charge if:

The order is executed incorrectly, ie an item other than that of the order is delivered or the wrong quantity or defective product or damaged packaging.

If it is a product that does not correspond to the order, or is defective upon receipt, it must not have been used and must be in its original packaging in the condition in which it was received for the return to be valid.
In any case, the product must be returned with all the original accompanying documents (proof of purchase, warranty, instructions for use) and in its original packaging.

Returns are made with the postal company that our company will indicate and at our own expense when it is our fault.